complaints

  • Tech

Telco Complaints are down – Is customer service actually improving?

It took a swift kick up the bum for the Telcos from the Australian Communications Media Authority a year ago,…

5 years ago
  • Tech

The TIO have released their yearly complaint report and it looks promising

Today the Telecommunications Industry Ombudsman (TIO) released their annual report of complaints for the 2017/18 financial year, and the results…

6 years ago
  • Tech

Vodafone and Virgin customers the most happy with issue resolution

It's hardly breaking news that we dislike our Telcos and the way they handle our complaints, but a new report…

6 years ago
  • Tech

Telco complaints continue as they struggle to get customer service right

Depending on how you look at it, complaints to the Telecommunications Industry Ombudsman are either up or down, but either…

6 years ago