Tech

Optus admits to a ten-fold jump in the number of Triple-Zero calls that did NOT work during their November ’23 outage

Optus has today revealed that a review of their outage and processes has shown an “additional” 2,468 customers made triple-zero calls from their network that did not reach the Emergency Service Center, and as such, a welfare check was not undertaken following the outage.

Interim Optus CEO Michael Venter said “There is nothing more important to us than the safety and security of our customers, but regrettably on 8 November we did not meet the standards our customers and the community expects from us”

“I offer my deepest apologies to all those customers who were unable to access Triple Zero services during the outage and did not receive a follow-up check from us”.“We are writing to each customer individually to apologise for this and provide the opportunity to discuss their specific circumstances and whether there is anything we can do to assist them further”.“We know we let our customers down and our entire team is committed to addressing all learnings from the outage.’’

Optus says they will update the Senate record, having earlier said that some 228 calls failed on the day during the Senate hearing into the outage.

ACMA has already been provided with this same information as it investigates Optus’ compliance with the Emergency Service Call Determination obligations.

Optus has appointed a third party to undertake a review of their processes around their welfare check obligations.

This news is a blow to Optus as it tries to lift itself from the slump of last year’s monumental outage.

Recent Posts

  • Tech

Peloton are going AI with Peloton IQ, launching alongside a new cross training series of devices

Peloton is the latest company to introduce AI to its portfolio with AI-powered coaching, known…

7 hours ago
  • Tech

Microsoft revamps Xbox Game Pass plans offering more but with a price jump

Ahead of the launch of their XBox ROG ALLY handhelds later this month, Microsoft have…

1 day ago
  • Tech

NBA Bounce is the fun-filled basketball game for the whole family

Basketball is incredibly popular among kids of all ages, but for many, the more advanced…

1 day ago
  • Tech

Google announces new Gemini-first home devices including Nest Cameras, Google Home speaker & improvements to Home app

Google has announced an updated range of Nest devices overnight, including new cameras, doorbell and…

1 day ago
  • Tech

Beats unveil the evolution of their fitness earbuds with the new Powerbeats Fit

Beats has today introduced the Powerbeats Fit, the next generation of the Beats Fit Pro…

2 days ago
  • Lifestyle

NBA 2K26 is bringing the ‘House of 2K’ to Melbourne Park this weekend as part of the NBAxNBL Melbourne series

Basketball, the NBA and the NBL are rocking Melbourne this weekend with Zion Williamson's New…

2 days ago