Tech

Optus admits to a ten-fold jump in the number of Triple-Zero calls that did NOT work during their November ’23 outage

Optus has today revealed that a review of their outage and processes has shown an “additional” 2,468 customers made triple-zero calls from their network that did not reach the Emergency Service Center, and as such, a welfare check was not undertaken following the outage.

Interim Optus CEO Michael Venter said “There is nothing more important to us than the safety and security of our customers, but regrettably on 8 November we did not meet the standards our customers and the community expects from us”

“I offer my deepest apologies to all those customers who were unable to access Triple Zero services during the outage and did not receive a follow-up check from us”.“We are writing to each customer individually to apologise for this and provide the opportunity to discuss their specific circumstances and whether there is anything we can do to assist them further”.“We know we let our customers down and our entire team is committed to addressing all learnings from the outage.’’

Optus says they will update the Senate record, having earlier said that some 228 calls failed on the day during the Senate hearing into the outage.

ACMA has already been provided with this same information as it investigates Optus’ compliance with the Emergency Service Call Determination obligations.

Optus has appointed a third party to undertake a review of their processes around their welfare check obligations.

This news is a blow to Optus as it tries to lift itself from the slump of last year’s monumental outage.

Recent Posts

  • Tech

Fujifilm Australia announces the new Fujifilm X-T30 III, a compact, mirrorless digital camera for everyone

Fujifilm Australia has announced the launch of the Fujifilm X-T30 III, their latest X-series compact…

22 hours ago
  • Tech

Amazon’s smart glasses may be the first of their kind with an actual purpose

Amazon is a company delivering billions and billions of packages every single day, so they…

24 hours ago
  • Lifestyle

Android vs Apple – putting July’s CaseSafe Luggage to the tracking test

When I first reviewed the July luggage almost seven years ago when the company was…

1 day ago
  • Tech

The Belkin UltraCharge 2-in-1 Foldable is an outstanding desk buddy you can take with you when you travel!

Look I know this product isn't designed specifically for travel, Belkin has products like that…

1 day ago
  • Tech

Samsung Galaxy XR announced running Android XR platform

At their Galaxy Unpacked ‘World’s Wide Open’ event yesterday, Samsung and Google unveiled the first…

1 day ago
  • Tech

Urgent calls to replace or update older Samsung phones amid Triple Zero call concerns

The Telco industry has been razor focussed on the Triple Zero system in recent weeks…

2 days ago