Vodafone network down for some – restart may fix it

Vodafone customers this morning are reporting issues with the network as bars of coverage disappear leaving customers scratching their heads.

Social media users are complaining, and the “down detector” is showing a spike in reports of outages – in Sydney, Melbourne and Newcastle that we’ve seen.

Vodafone has been quick to respond, telling EFTM “We are aware that some customers are experiencing intermittent issues with Vodafone mobile services and we are urgently investigating.“

“We apologise for the inconvenience and are working to resolve the issue as quickly as possible.”

The outage is not the entire network, as my personal phone and my son’s phone on Kogan (on the Vodafone network) are still working fine. So just how big the outage is we’re not yet sure.

Importantly, and as an indication that the issue may be short lived, the company is also advising customers to reboot their phones to reconnect to the network as this may resolve the issue.

The company says they will provide updates as and when possible.

UPDATE: 11am

We are aware that some customers are experiencing intermittent issues with the Vodafone network this morning. The issue has been isolated and resolved, and services are now being progressively restored.

The disruption was caused by an outage at one of our network hubs at around 8am. Most services have now been restored, however some may continue to experience intermittent issues as devices reconnect.

Customers who could not access the Vodafone network should have been able to access Triple Zero by connecting to other available mobile networks during this time.

We apologise for the inconvenience and recommend customers restart their devices to help restore connections.