They say “these things are made to test us” and by gee Telstra CEO Andy Penn must be thinking that once again as the Telstra network suffers another major outage.
This time it’s Telstra’s home or business broadband customers – specifically ADSL and NBN connected broadband customers. If the amount of social media chatter is anything to go by it’s not a good look.
— Hi Voltage Karts (@HiVoltageKarts) May 19, 2016
Started work from home this morning to realise that @Telstra is having a nation wide day off. So no internet for me today!
— Earl Patterson (@EarlPatterson) May 20, 2016
— Dylan | Lightz (@BlindingLightz) May 20, 2016
While Optus and Virgin have suffered short outages on their Mobile networks in recent days, the issue for Telstra seems to be the timing and duration of the outages.
Telstra’s most recent outage is affecting ADSL and NBN connected customers, interestinlgy there is no impact on their Cable customers (I’m one).
At this stage Telstra has issued no information relating to the cause of the outage, only a single basic message suggesting they are “continuing to restore NBN voice and data and ADSL services”
“The majority of services have been restored however we are still experiencing some customer impact.
“While services are progressively restoring, we are continuing to investigate the cause of today’s issue.
“We apologise to our customers for the impact this has had on their services.”
NBN & ADSL customers may have difficulty connecting to the internet. We’re working to restore ASAP. For updates https://t.co/P9KGpiJt1e
— Telstra (@Telstra) May 20, 2016
Looking at the complaints from users, EFTM believes the issue may be related to a firmware update issued last night or recently which is causing Telstra Gateway modems to reboot regularly. We await official confirmation from Telstra.
— Karen Kennedy (@Kennedy529) May 20, 2016
— Alexander Hehr (@GoldenDaysAlex) May 20, 2016
@Telstra my gateway max keeps turning off and on during this outage but when it’s on for 2 mins net works but it shuts off box and restarts?
— Kate ♔ (@habboqueenswag) May 20, 2016
@Telstra really. So my modem keeps resetting and the light goes red again. Can you fix this today please
— Christian Catley (@ChristianRocks2) May 19, 2016
@Telstra Help! My modem keeps resetting! I checked the website and says there’s no outages?
— Bec (@photobecc) May 19, 2016
Trev is a Technology Commentator, Dad, Speaker and Rev Head.
He produces and hosts two popular podcasts, EFTM and Two Blokes Talking Tech. He also appears on over 50 radio stations across Australia weekly, and is the resident Tech Expert on Channel 9’s Today Show each day and appears regularly on A Current Affair.
Father of three, he is often found down in his Man Cave.