Optus CEO Stephen Rue has fronted the media for the third day running to update on the tragic failure of the Triple Zero system for around 600 Optus Customers last Thursday.
Mr Rue confirmed that the technical failure that occurred while updating a Firewall was the result of “Established Processes not being followed”
The company is now speaking to those individuals, whom – you’d have to assume – are struggling with the thought that a software update failure at their hands may have in some way contributed to the deaths of four people.
Also today Mr Rue confirmed that their checks had revealed an additional three customer service centre calls were made by Optus Customers worried that Triple Zero wasn’t working, and seemingly ignored.
Optus, as a result, has instituted a compulsory escalation process for any calls about their Triple Zero network.
All technical changes on the Optus network have been halted while Optus commissions an independent third party review into the incident.
Trev is a Technology Commentator, Dad, Speaker and Rev Head.
He produces and hosts two popular podcasts, EFTM and Two Blokes Talking Tech. He also appears on over 50 radio stations across Australia weekly, and is the resident Tech Expert on Channel 9’s Today Show each day and appears regularly on A Current Affair.
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