These are difficult times for Samsung.  Having just completed a recall of the Note 7, and being in the process of delivering replacement devices, there are reports of the replacements catching fire too.  So – what do they do?  And what do you do if you have a Note 7.

Well, the results aren’t in yet, Samsung is still investigating, it’s been just on or less than a week after all.

The telcos “paused” delivery yesterday – now Samsung has their own advice .


And the advice is clear – take, them, back.

If you have a Note 7, take it back to your place of purchase for a refund or exchange.

Samsung will exchange for the Galaxy S7 Edge, while Telcos are offering equal or lesser value.

Bottom line, don’t risk it – Turn it off, take it back.

Here’s the full statement from Samsung Australia:


As reported globally, Samsung Electronics is currently investigating the recently reported cases involving the Galaxy Note7.  As a precautionary measure, we recommend that customers power down their Note 7 device and take advantage of the remedies available whilst these investigations are taking place. 

Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September 2016 or a new replacement device, should power down their phone and contact their original place of purchase.

Samsung Australia is working with all its partners to ensure all customers can receive an exchange – including a Galaxy S7 or S7 edge – or full refund for their Galaxy Note7.

Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.

We sincerely regret the inconvenience caused to our Australian customers and thank them for their patience.