When the ACCC started monitoring broadband speeds with their special little “white boxes” in homes across Australia there was always going to be some great info to come from it, giving us real-world information about how each telco is performing.
Overall, the results are excellent, with well over 70% of the advertised speed being achieved by connected customers. One problem though – the ACCC can only monitor so many users, and so many telcos in that case.
This month, in their latest report, a couple of new Telcos were added to the list – and one of them jumped straight to the top.
In their July report, the ACCC shows Aussie Broadband achieving 88.3% of the plan speed for their users during the busy period of the night. Telstra had a shocker, dropping 8.2% to 79.9, while TPG fell 5.1%, iiNet fell 5.2% and Optus went up 2.6%.
None of them came close to Aussie Broadband though, with Telstra coming out worst of the big guys at 79.9% while the other new entrant into the report My Republic bottomed out the charts at 74.4%.
Interestingly, the ACCC removes “underperforming” services. These are the ones where over 95% of speed tests conducted achieved less than 75% of the maximum plan speed. Telstra and iiNet suffer most in this case, with a reduction of 9.4% and 5.6% respectively. This is not a good look for those Telcos given the importance of service reliability to customers.
Telstra did do well in one key area though – network performance. Leaving aside actual line speed, there’s something important to be noted about Telstra’s core network performance. They come out best on “web page loading time” and “latency” – both indicators of a solid network design – and important to many users.
No doubt Aussie come out tops here this month, and they will be shouting that from the rooftops.