As you may have gauged by the tone of some of my articles EFTM is run by a dictator. Napoleon Long is one of those people who rarely has time for pleasantries. When he does, it’s just weird so it’s fair to say I’ve adjusted to it.
I’ve seen far worse.
Anyway the Long arm of the law extends beyond just normal, face to face conversations. It also extends to text messaging. Which is why I applaude the following news. Today, Messenger from Facebook, in partnership with Debrett’s a 250 year-old authority on good behaviour has launched ‘The Art of Digital Messaging: A Guide to Communication in the Digital Age’.
Now while I don’t deal with Trevor on Messenger I think the following guide should also apply to his WhatsApp messages, phone calls and just general conversation.
Here are the top 10 do’s and don’t with some real-world examples of the daily struggle I face with with.
Hone your tone
Keep it concise … but not too concise
Don’t multi-message
Share with care
Know your audience
Don’t leave them hanging
Reply promptly – and wait before chasing
Give up the ghosting
I don’t know what this means, but it sounds creepy.
Practice good Exit-quette
Sign off in style
Now look, having known Trevor for 20 years don’t overthink the above. He’s the most loyal person I know, one that doesn’t deviate from his own persona. He’s the real deal.
Messenger’s research also found:
61% of Australians surveyed would check if someone has read their message via read receipts
42% of Australians surveyed “sign-off” when ending a message conversation
One in four Australians surveyed would rather respond with an emoji if they are unsure whether a message was sarcastic or serious
One in four (25%) of Australians surveyed believe it is only acceptable to send a few words when communicating with an ex-boyfriend/girlfriend
This compares to 39% of Australians surveyed who believe it is acceptable to send multiple paragraphs to their significant other
Nearly half (42%) of Australians surveyed will follow up twice if they haven’t received a reply over message
“Communication in the digital age is easier and quicker than ever, but has etiquette evolved at the same pace? How do you exit a group chat and not cause offense? Is it acceptable to share humorous content with your colleagues? How long should you wait before chasing someone for a response?
“We are delighted to work with Messenger from Facebook on a definitive guide to communication in the era of digital messaging, which was informed by extensive research as well as our 250 years of expertise in courteous and considerate communication.”
Katherine Lewis, Debrett’s Etiquette Expert
